There’s no escape from the COVID-19 pandemic. Everyone is affected by it one way or another. The music industry alone has been financially struck along with fans uncertain whether a rescheduled tour will happen or if they’d feel safe to attend. There’s been a lot of backlash lately on Ticketmaster’s new refund policy, where companies are starting to wonder if it can lead to another lawsuit that Stubhub is currently facing, such as a $5 million class-action lawsuit. According to Billboard, AEG Presents will offer fans a 30-day window to receive refunds for concerts impacted by the coronavirus, starting May 1st.
Once the postponed tour is announced, ticketholders will have 30 days to request a refund. This new rule will also cover rescheduled dates that were announced in March and April. The new policy also explains how tickets that have yet to be rescheduled will not be eligible for refunds until new dates are revealed. However, all cancelled AEG events due to the COVID-19 outbreak will automatically be refunded.