Ticketmaster issue statement on new refund policy

Posted by on April 15, 2020


The COVID-19 pandemic has led to countless cancelled and postponed events. Unfortunately, Ticketmaster hasn’t been too understanding as fans have been furious about the rewording on their refund policy. The company’s policy has been altered by only giving refunds to events that have officially been cancelled resulting in no refunds for postponed and rescheduled events. Following the mass backlash, Ticketmaster has issued a statement to clarify the refund changes:

“Ticketmaster serves as the sales platform for event organizers worldwide. Our standard practice is for clients to hold the cash from their ticket sales. Clients using our platform also retain the ability to set individual policies for their postponed or rescheduled events.

Typically, event organizers have had the flexibility to offer refunds for virtually all postponed and rescheduled events. However, the unprecedented volume of over 30,000 events impacted to date, coupled with continued uncertainty over setting new dates while awaiting clearance from regional governments, has led to event organizers needing additional time to reschedule their events before deciding to offer refund options.

As of today, over 11,000 events, including over 4,000 postponed sports, concerts and arts events, have already authorized refunds. While we cannot guarantee all event organizers will offer refunds on their rescheduled events, we anticipate the vast majority will make a refund window available once new dates have been determined. In addition, Ticketmaster continues to issue refunds for all canceled events.

The entire Ticketmaster team is working from home and doing its best to respond to all fans and clients. We will continue to keep fans up to date on the status of events via email and via our Covid-19 event portal.”


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